A Practical Guide to Call Center Technology by Andrew Waite, Andrew J. Waite
A Practical Guide to Call Center Technology by Andrew Waite, Andrew J. Waite PDF, ePub eBook D0wnl0ad
Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recordingFrom reader reviews:
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